Privacy Policy

  1. Introduction
  2. As used in this Privacy Policy, “ViDoc”, "We", "Us" and "Our" refer collectively to ViDoc Healthcare Solutions Pvt. Ltd.. “http://www.ViDoc.in”, “http://www.MyHealthCentral.in”, “http://www.HospitalCentral.in”, “http://www.ClinicCentral.in” and underlying subdomains, sites, web pages, are collectively referred to as the “ViDoc website”.
    "You" and "User" refer to You, the user of this Service. "Software" and "Hardware" includes all software/hardware that comprises the Service or is used to interact with the Service, and includes all software and hardware provided by Our Suppliers.
    ViDoc was formed with the goal to provide innovative technology driven solutions to make healthcare delivery more efficient and economical for all parts of the eco-system – viz. doctors, medical & administrative staff and patients.

    ViDoc has identified Patient Record Management as the key focus area – it has a central belief that efficient practices here (and in ancillary areas) will automatically trigger betterment in other facets of healthcare (for eg. insurance payments, clinical decision support, operational improvements, etc).

    To that extent, ViDoc provides web based solutions to hospitals, clinics, diagnostic centres, physicians, individuals and other entities related to healthcare.

    ViDoc has several security measures in place to help protect against the loss, misuse, or alteration of information within the system. These measures include encryption of communications using the Secure Socket Layer (SSL) system.

    ViDoc’s final data is stored at state-of-art data centers that are equipped with high-end technology to securely store sensitive data.

  3. Policy Scope
  4. This Privacy Policy covers ViDoc’s treatment of personally identifiable information that ViDoc collects when you are on the ViDoc website, and when you use ViDoc's web-based services. This policy also covers ViDoc's treatment of any personally identifiable information that ViDoc's business partners share with ViDoc. This policy does not apply to the practices of companies that ViDoc does not own or control, or to people that ViDoc does not employ or manage.

  5. Education Information
  6. We may make general medical information available on our web sites. These materials are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment. Information may be placed on this site by ViDoc and by third parties beyond the control of ViDoc. ViDoc is not responsible for the accuracy or completeness of information available from or through this site. You are not permitted to use this site to advise, diagnose, or otherwise treat users of this site. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that ViDoc is not responsible or liable for any claim, loss, or liability arising from the use of the information. ViDoc does not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on this site relating to any such products, items or services is not an endorsement or recommendation of them.

  7. Visitor / Customer Data
    1. IP addresses, ISP, Cookies and other information
    2. When you use the ViDoc website, we may collect and store, the name of the domain and host from which you access the Internet; the unique Internet Protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to our sites. We may collect this information to conduct system administration and site analysis. We may use IP addresses to identify any visitors who refuse to comply with the ViDoc's rules or terms of use. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law.

      Each time you visit the ViDoc website, ViDoc collects the limited information that your browser makes available whenever you visit any website. Additionally, ViDoc may place internet "cookies" on the internet browsers / hard disks of visitors to this website. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history.

    3. Personal Information
      1. Registration
      2. While registering on our website or subscribing to our services you may be required to enter your personal contact information including your name and email. By doing so you, you have agreed to receive email notifications that are necessary for ViDoc to communicate important information to you. Contact information may also be used by ViDoc to contact you, when necessary. ViDoc also may use this information to send periodic newsletters. You may opt-out of receiving newsletters to us by writing to us on info@vidoc.in .

      3. Payment
      4. We may require our Users to pay with net banking, RTGS,  credit card, debit card or cheque. We will collect your card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process.

  8. Modification / removal of Personal Information
    1. Depending on the service availed, you may / may not have the privilege to modify / remove Personal Information. In case, you do have the right, then you can login into your account and do the needful. In case you do not have privilege to modify / remove the information, you can write to us at support@vidoc.in and we will you provide with the appropriate assistance.
    2. In case the information is removed, ViDoc the Company may retain that information in the form of back-up or archival data, but it will not be available readily on the Website.

  9. Sharing / Usage of Information or Data
    1. For Communication / Email
    2. Vidoc.in generally communicates with you as a registered user of ViDoc service, through the primary email that you have specified at the time of registration. This is also used as the login text string in conjunction with the password to authenticate you on the Vidoc.in site. Your email and password are never shared with anybody within or outside Vidoc.in. Vidoc.in uses this email address to send you three types of communications:

      1. Sending you occasional announcements about changes in vidoc.in’s policies or promotions
      2. Introduction of new services.
      3. Notifications / Alerts regarding your current service
      4. Please note that these email communications may contain commercial messages of advertisers; However, Vidoc.in does not provide your personal information or emails to any of the advertisers; we just include the advertising banners they provide us in the emails that we send. As always you can opt out of the newsletters or promotional announcements.

    3. With Third Parties:
      1. To the extent necessary to provide you with the required services, we may provide your Personal Information to third party contractors who work on behalf of or with to provide you with such services, to help us communicate with you or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
    4. For Surveys, Questionnaire and Polls
      1. ViDoc may ask you to participate in use surveys, questionnaires, or polls, to facilitate feedback and input from our users. When you respond to surveys, questionnaires or polls related to our site, this information is collected is aggregated and is used for statistical purposes.
    5. Marketing Products and Service
      1. We may place advertisements concerning the products and services of third parties on the interface to our services, so that you see them when you use the services. Unless you opt out, we may also email marketing materials to you. We may receive remuneration from the suppliers of these products and services for placing their advertisements. We may use computerized processes to tailor the advertisements to you or to your use of the system. However, except as described above, we will not disclose to any third party any information that identifies you to enable the third party to market products or services to you directly, without prior consent.

  10. Disclosure
    1. Required by Law
      1. It is possible that we may need to disclose personal information when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
    2. To Others
      1. We may also disclose your personal and other information you provide, to another third party as part of reorganization or sale of the assets of a ViDoc division or company. Any third party to which we transfer or sell ViDoc assets will have the right to continue to use the personal and other information that you provide to us.
    3. Other uses:
      1. Delivering products / services to users, including provision of customized content and promotional offers;
      2. Research and development to improve existing or build new products / services.
      3. Technical uses required for functioning of services.

  11. External Links
  12. We may provide, or third parties may provide, links to other World Wide Web sites or resources. Because we have no control over such sites and resources, You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

  13. Queries
  14. If you have any questions about this Privacy Policy or our practices covered under the scope of this policy and your dealings with the Vidoc, send an email to info@vidoc.in, or by post at the address below:
    ViDoc Healthcare Solutions Private Limited
    B4 Parekh Mahal, VN Road, Churchgate, Mumbai 400 020, INDIA.

  15. Obligations on Users
  16. You agree to verify the accuracy and completeness of all your information communicated via the use of our services. You agree that ViDoc shall not be liable for any inaccuracy or incompleteness of any such information.

  17. Age Limitation
  18. We have no intention of accepting any information from individuals under the age of 18. If you are not yet 18 years of age, please leave our website immediately. Parents are urged to monitor and supervise their children’s on-line activity.

  19. Account Closure
  20. You can also close your account with us by writing to us at support@vidoc.in . On closure, We may retain certain data contributed by you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non- personally identifiable data, account recovery, or if required by law. business days of its receipt.

  21. Changes to Policy
  22. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you by means of a notice on our home page. By continuing to use the services on our Website after notice of changes have been published on the Website, you are consenting to the changes.

    ViDoc may update / modify this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, we will display a notice on the website or send you an email, as provided for above. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account

  23. Legal Disclaimer
  24. No data protection method or combination of methods can be guaranteed totally secure. We take all reasonable steps to protect your personal information as described throughout this policy, but we cannot ensure or warrant our ability to do so. As a result, you use ViDoc content, products, and services at your own risk. ViDoc will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties.