Terms Of Use

By registering or using the Service, You agree to be bound by the Terms of Use without modification. Please make sure You read these Terms of Use thoroughly before registering.

Definition

As used in these Terms of Use, “ViDoc”, "We", "Us" and "Our" refer collectively to ViDoc Healthcare Solutions Pvt. Ltd..

 “http://www.ViDoc.in”, “http://www.MyHealthCentral.in”, “http://www.HospitalCentral.in”, “http://www.ClinicCentral.in” and underlying subdomains, sites, web pages, are collectively referred to as the “ViDoc Website”.

The ViDoc Website is owned and operated by ViDoc

"You" and "User" refer to You, the user of this Service. "Software" and "Hardware" includes all software/hardware that comprises the Service or is used to interact with the Service, and includes all software and hardware provided by Our Suppliers.

Changes to These Terms of Use

These Terms of Use may be updated / modified from time to time by ViDoc and You may not be informed. We reserve the right to include additional terms and conditions as and when required. It is Your responsibility to review these Terms of Use from time to time. Your use of the Services or access to the ViDoc Website constitutes Your agreement to the Terms of Use as they appear at the time You use the Services or access to the ViDoc Website.

Your Representations for Authorised Use

You represent and warrant that You are at least eighteen (18) years of age and that You have the legal right and ability to enter into these Terms of Use and to use the Service.

Password Confidentiality and Computer Security

You are alone responsible for keeping Your password confidential and for the security of any computer You use to access the Service. You agree to notify ViDoc if You become aware that Your password has been compromised or that there is any other security problem with the Service.

Privacy Policy

Your privacy is very important to us. Our Privacy Policy shall apply to Your access to the ViDoc Website and Your use of the Service and Software. Click here to view our full Privacy Policy.

Your Obligation to Verify Information Sent to Your Healthcare Providers

You and Your physician or other healthcare provider are solely responsible for all information stored or communicated using the Service, Software or Hardware. You agree to verify the accuracy and completeness of all information communicated to Your physicians and other healthcare providers using the Service. You will notify Your physician or other healthcare provider and Us if You find any inaccuracy or incompleteness in the information received by the physician or other provider from the Service. You agree that We shall not be liable for any inaccuracy or incompleteness of any such information.

Links

We may provide, or third parties may provide, links to other World Wide Websites or resources. Because we have no control over such sites and resources, You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Use of the Service, Software, and Hardware

We hereby grant You a non-exclusive, non-transferable, revocable right, without the right of sublicense, to access and use the Service and Software, subject to these Terms of Use. You may use the Software and Service solely for Your own personal and non-commercial use.

Payment, Fees and Taxes

You agree to pay all subscription fees, consulting fees and other fees applicable to Your use of Services and You shall not circumvent the fee structure. The fee is dependent on the Subscription Plan that You purchase.

All fees / charges paid are non-refundable

The User shall be completely responsible for all charges, fees, duties, taxes, legalities and assessments arising out of the use of the services

Mode of payment:

Online : The Fees could be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment through the Payment Gateway. We are not responsible for any loss or damage caused to You during this process as these third parties are beyond the control of ViDoc.

Offline : The Fees could be via Cheque, Demand Draft, Pay Order in the name of “ViDoc Healthcare Solutions Pvt. Ltd.”,  payable at Mumbai and could be mailed to Us at the following address :
ViDoc Healthcare Solutions Pvt. Ltd., B4 Parekh Mahal, VN Road, Churchgate, Mumbai 400 020.

Bank Transfer : The Fees could be transferred via RTGS to our Bank Account. Please contact us on support@ViDoc.in to know our Bank Details.

We consider the payment process to be complete only on receipt of the amount to ViDoc's designated bank account.

In case, there is a short charging by ViDoc for the designated fees because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

All Fees are exclusive of taxes.

Service Tax of 12.36% is levied on every purchase. (Taxes depend on prevalent Government Regulation, and may change from time to time)

Fees not received within the specified due dates attract late charges of 1.5% interest compounded monthly from the due-date of payment, which may be levied at ViDoc’s discretion.

ViDoc reserves the right to alter any and all fees from time to time, without notice.
In order to process the payments, we might require details of Your bank account, credit card number etc. Please check our Privacy Policy on how we use the information provided by You.

ViDoc reserves the right to discontinue the Services to You and delete all information in Your Account, for Non-payment of fee, apart from reserving any legal recourse available.

Service Activation

Depending on the subscription, the service to You may be activated between 3 to 7 working days from the date of payment realization by ViDoc. We try our best to deliver the best turn-around-time, However in certain situations, service activation may take longer; You will be notified about the same, as the case may be. 

Support

We shall provide Your basic online support, from 11am to 6.30pm – Monday to Saturday (Excluding Holidays) at no additional charge.  However, if we estimate that additional effort is required, the same shall incur additional charges, as the case may be.

We shall put in best effort to keep the website running, 24 hours across the year except, for any Planned Downtime (for which we shall give You a prior notice) or any Force Majeure event.

No Unlawful or Prohibited Use

You agree that You will not use the Service, Software or Hardware for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the ViDoc Website in any manner that could damage, disable, overburden or impair the ViDoc Website or interfere with any other party's use and enjoyment of the ViDoc Website.

Restrictions on Use

You acknowledge and agree that the Service and the Software contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Except for information You provide, all content on the Service is copyrighted by Us and/or one or more of Our Suppliers. You may download and/or print a copy of information provided on this Service for Your personal use only, provided You keep all copyright and trademark notices intact. All Software is owned by ViDoc and/or its Suppliers and is protected by copyright laws and international treaty provisions. You may not reproduce (except as specifically set forth herein), download, modify, create derivative works from, distribute, or attempt to reverse engineer, decompile, disassemble, or access the source code for the Software.  Any reproduction or redistribution of the Software is expressly prohibited by law and may result in severe civil and criminal penalties. You may not, copy, paraphrase, omit, display, store, timeshare, rent, lease, sublicense, publish, distribute, transmit, create derivative works from, transfer, assign, sell or commercially exploit in any manner whatsoever the Software or content on Our Website. All marks displayed on the Service or in the Software are Our or Our Supplier's trademarks or service marks (both registered and unregistered). No right license or interest in such marks is granted to You under this Agreement. You agree that You will not assert any such right, license or interest with respect to such marks.

Disclaimer of Warranty

THE VIDOC WEBSITE AND THE SERVICE AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS OR ACCURACY OF THE INFORMATION, SERVICE, SOFTWARE OR RELATED GRAPHICS CONTAINED ON OR PROVIDED THROUGH THE VIDOC WEBSITE FOR ANY PURPOSE. VIDOC AND ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES WITH REGARD TO THIS INFORMATION, SOFTWARE, SERVICE AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. YOU MAY USE CERTAIN THIRD-PARTY SOFTWARE (INCLUDING WEB BROWSERS) OR HARDWARE IN CONNECTION WITH ACCESSING THE SERVICE AND SOFTWARE. WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF SUCH THIRD-PARTY SOFTWARE OR HARDWARE. THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF SUCH THIRD-PARTY SOFTWARE OR HARWARE LIE SOLELY WITH YOU AND THE VENDOR OR SUPPLIER OR SUCH THIRD-PARTY SOFTWAREE OR EQUIPMENT, AS THE CASE MAY BE. THE INFORMATION, SOFTWARE AND SERVICE INCLUDED IN OR AVAILABLE THROUGH THE VIDOC WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE VIDOC WEBSITE AND THE INFORMATION, SOFTWARE AND SERVICE AVAILABLE ON THE SITE. YOU UNDERSTAND THAT WE AND OUR SUPPLIERS CANNOT AND DO NOT WARRANT THAT FILES AVAILABLE THROUGH THE SERVICE OR THE SOFTWARE WILL BE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES. WE DO NOT ASSUME ANY RESPONSIBILITY FOR YOUR USE OF THE SERVICE AND THE SOFTWARE, AND YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE AND THE SOFTWARE IS AT YOUR SOLE RISK.

Limitation of Liability

Neither ViDoc, nor any of its officer, directors, employees, agents or Suppliers shall be liable for losses or damages arising from input errors or misuse of the Service, negligent handling or sharing of any password, leaving a computer unattended during an online session or failure to sign off at the end of Your session, compromise of any password or account privacy arising from security problems with any computer You use to accessViDoc, the Service or Software, or Your failure to report a known incident of unauthorized account access or incorrect information.

IN NO EVENT SHALL VIDOC OR ANY OF ITS OFFICERS DIRECTORS, EMPLOYEES, AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE VIDOC WEBSITE OR THE SERVICE OR SOFTWARE, WITH THE DELAY OR INABILITY TO USE THEVIDOC WEBSITE OR THE SERVICE OR SOFTWARE, OR OTHERWISE ARISING OUT OF THE USE OR MISUSE OF THE VIDOC WEBSITE OR THE SERVICE OR SOFTWARE, EVEN IF WE OR OUR SUPPLIERS KNOW OF OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES/COUNTRIES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF “LIMITATION OF LIABILITY" FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE VIDOC WEBSITE, OR THE SERVICE OR SOFTWARE, OR ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE VIDOC WEBSITE, THE SERVICE AND THE SOFTWARE. As losses and damages, if any, arising from Your use of the Services and the Software and from Your access to this WEBSITE would be difficult, if not impossible to assess, You agree that THE TOTAL LIABILITY OF VIDOC, ITS OFFICERS DIRECTORS, EMPLOYEES, AGENTS AND SUPPLIERS, IF ANY, FOR ACTUAL LOSSES OR DAMAGES SHALL NOT EXCEED THE FEES PAID BY YOU FOR USE OF THE VIDOC WEBSITE, THE SERVICE AND OR SOFTWARE OR DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LOSSES OR DAMAGES, OR, IF NO AMOUNTS HAVE BEEN PAID BY YOU, ONE INDIAN RUPEE ONLY (INR 1.00 ONLY).

Force Majeure

ViDoc shall not be liable for any failure to perform any of its obligations under this Terms of Use if the performance is prevented, hindered or delayed by a Force Majeure Event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure Event continues to prevent or delay such performance.

Force Majeure Event” means any event due to any cause beyond the reasonable control of ViDoc  including but not limited to the delays due  to act of God, floods, sabotage, fires, explosions, accidents, earthquakes, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, hostilities, acts of government, custom barriers, unavailability of any communication system, breach or virus in the processes or storage data systems, computer hacking, unauthorised access to computer data and storage devise, computer crashes, system crashes, technical flaw/error, breach of security and encryption, etc and such other causes of like character beyond the control  of ViDoc.

Indemnification

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS, VIDOC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SUPPLIERS FROM AND AGAINST ALL CLAIMS, ACTIONS OR DEMANDS, LIABILITIES, AND SETTLEMENTS, INCLUDING BUT NOT LIMITED TO, REASONABLE LEGAL AND ACCOUNTING FEES RESULTING FROM, OR ALLEGED TO RESULT FROM, YOUR VIOLATION OF THESE TERMS OF USE OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING BUT NOT LIMITED TO USE OF THE SERVICE AND SOFTWARE, INFRINGEMENT OF THIRD PARTIES' WORLDWIDE INTELLECTUAL PROPERTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICE, SOFTWARE OR THIS WEBSITE USING YOUR ACCOUNT.

Term and Termination

Either We or You may terminate Your right to use Our Website and the Service at any time, with or without cause, upon notice of 15 (fifteen) days. To unsubscribe from a service, You need to provide us a prior written notice via email at support@vidoc.in, with Subject Line : “UNSUBCRIBE” and mention Your “Subscription Details” and  “Reason for Unsubscription”,  in the email. The email should be sent from the email id registered on our website. On receiving the Unsubscription request, we will check Your account for any pending payments and any other outstanding obligations from Your end. We may require You to continue subscription to the service until its scheduled completion, if the situation requires the same.  

Some services may include limitation of the service offering to a certain Quota. In case, You exceed the Quota, ViDoc reserves the right to terminate or suspend Your right to use Our Website and Service. However, such termination will be preceded with a notification.

We reserve the right to terminate or suspend Your right to use Our Website and the Service without prior notice, but We will confirm such termination or suspension by subsequent notice. In addition, We may withdraw, suspend or discontinue any functionality or feature of Our Website. The provisions of these Terms of Use concerning Disclaimer of Warranty, Limitation of Liability, Indemnification, Term and Termination and General Legal Provisions shall survive any termination of these Terms of Use.

General Legal Provisions

Applicable Law and Jurisdiction

These Terms of Use will be governed by Indian law for all purposes, including Website and services use and product purchases, without regard to or application of choice of law rules or principles. You hereby consent to the jurisdiction and venue of the courts of Mumbai, India.

Severability

If any provision of these Terms of Use or of any other legal notices posted by Us on this Website is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in such provision, and the other provisions of the Terms of Use should remain in full force and effect.

Waiver

Our failure to exercise or enforce any right or provision of these Terms of Use or other legal notices posted by Us on this Website shall not constitute a waiver of such right or provision. No waiver of any of these Terms of Use or of any other legal notices posted by Us on this Website shall be deemed a further or continuing waiver of such term or condition or any other term or condition. No Modification by Course of Conduct or Trade Practice.

Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use or of any other legal notice posted by Us on this Website.

Assignment

We may assign our rights and duties under these Terms of Use to any person / Company at any time without notice to You or Your approval.

Notices

If You have questions or comments regarding this Website, please contact Us at: info@vidoc.in

Complete Agreement

These Terms of Use and all other legal notices (including but not limited to these Terms of Use and the Privacy Policy) on this Website constitute the complete agreement between You and Us with respect to the use of the ViDoc Website, the Service and the Software. Your use of the Services is also subject to the Our Privacy Policy. You also may be subject to additional terms and conditions that may apply when You use third-party content or third-party software.